Information Desks

If you need assistance while coming through the airport, we welcome you to seek out one of our convenient information counters staffed by Travelers Aid volunteers. You’ll find them at the following locations:


  • Arrivals Level - Baggage Claim, near Baggage Claims 6, 11, and 14.
  • Just beyond security checkpoint


  • Concourse A, near Gate A15 (entrance/exit to AeroTrain station)
  • Concourse B, near Gates B62 (entrance/exit to AeroTrain station)
  • Concourse C, near Gate C17
  • Concourse D, near Gate D16

Interested in volunteering? Please call 703-572-7350, or you can send an email to:


  • Visit an information counter or call 703-572-8296 or 703-572-2700 to page passengers at the Airport.