Washington Dulles International - Frequently Asked Questions

Getting to/from the Airport

What address do I put in to my Navigation System?

Getting to Dulles International is easy!  Simply enter the following address:

1 Saarinen Circle
Dulles, VA 20166

More information about travel to Dulles.

How soon before my flight should I arrive at the airport?

If you are departing on a domestic flight, we recommend travelers arrive 2 hours prior to departure. For international destinations, we recommend arriving 3 hours prior to departure. 

What time does the airport open?

Washington Dulles International Airport is open 24/hours a day, 7 days a week, every day of the year. 

Ground Transportation

Where are the Rental Car Facilities?

All rental car companies are located on the airport property. Free shuttle buses transport travelers between the rental car lot and the Terminal Building.

From the Terminal, Baggage Claim Level, at Arrival Doors 2, 4, or 6, exit DOWN the ramp toward the Ground Transportation Curb. Rental car shuttle buses are operated by each individual car rental company.

More rental car information 

What Metro Rail train takes me to/from Dulles International?

Dulles International offers direct service from the Terminal to to the Reston-Wiehle Metrorail Station, on the Metrorail's Silver Line, via the Silver Line Express Bus.  The Silver Line Express Bus departs from Arrivals Door 4, Baggage Claim Level in the Terminal. Proceed UP the ramp where tickets are available for purchase at the counter. 

Where Can I Pick Up A Taxi?

Washington Flyer Taxicabs serve Dulles International exclusively, with 24-hour service to and from the Airport. From the Terminal, Arrivals Level - Baggage Claim, customers should proceed DOWN the ramp at Doors 2 or 6. Signage inside the Terminal directs travelers to the taxi queues. 

Where can I get an Uber or Lyft Pick-up?

Authorized Uber and Lyft drivers may pick up their customers at Dulles International. Travelers should contact their service from their smartphone and coordinate directly with their driver for pickup location.

Do you have Shared Van Service?

There are several operators of shared van services available for hire at Washington Dulles International Airport. The van operators provide transportation to the Washington D.C. Metro Area, Virginia and Maryland. Shared vans can be found on the lower level of the Terminal, DOWN the ramp at Doors 2 or Door 6, to the first curb.  

Parking

Are there Airport parking spaces available?

Depending on the duration of your travel, and other preferences, there are many parking options available at Dulles International . We offer a Valet Lot, Garages 1 and 2, Terminal Hourly, Terminal Daily, and Economy Lots. Navigate our parking services here.

Shopping and Dining

What Shopping and Dining Options are Offered?

Dulles International offers a wide array of shopping and dining options. Dive into our Interactive Directory outlining all of our available options. 

Connecting Flight Information

I need information on how to get to my connecting gate

Step-by-step directions for connecting travelers may be found using our Virtual Navigation System.  Should you require any assistance in getting to your gate, Travelers Aid Volunteers staff information desks throughout the airport. Please visit any of the numerous Travelers Aid kiosks for information regarding flight statuses, gate locations, or other service information. 

Will I have enough time to make my connecting flight?

We recommend customers contact their airline regarding connectioning times between flights. Please refer to our full list of airlines and their contacts for connection information.

Wi-Fi/Internet Connectivity/Website

Do you have free Wi-Fi?

Dulles International proudly offers free Wi-Fi service.  Read more about our wireless internet services.

I’m having trouble connecting to your free Wi-Fi.

For assistance with connecting, or for technical questions about Wi-Fi service, call 1-866-849-2850. You may also email support@gcrec.com. Please provide us additional feedback on your Wi-Fi experience here.

General Information

I have a long layover at Dulles. What’s there to do?

Be sure to take full advantage of all of our shopping and dining options. We also offer a number of other amenities including Nursing Rooms, Interfaith Chapels, Charging Stations, and Pet Relief Areas. Check out our full list of services and amenities! 

Is there a place where I can store my luggage?

Due to Transportation Security Administration (TSA) security regulations, Dulles International currently does not provide a designated storage area for luggage. Please contact your airline to see if they will accept your checked baggage earlier than normal. 

Do you have a Nursing Room?

Can I meet or escort someone to or from a gate?

Due to Transportation Security Administration (TSA) security regulations, escorting someone to or from a gate is prohibited, unless authorized in cooperation with the airline in advance. Customers should contact their airline regarding information for the issuance of gate passes. 

Is there a Kids Play Area at Dulles?

Dulles is pleased to offer a play area for kids near Gate B70.  The "FunWay" is a great place for kids to unwind before, or after, a flight.  Complete with airport-themed play elements to climb on and to slide down, the FunWay offers an interactive system with over 100 games to play. In addition, there are aviation factoids, and charging stations for parents to rest and relax.  Look for Tommy Tower!  Stay tuned for more play area updates by visiting our Services & Amenities webpages.

International Arrivals

How long does it take to clear U.S. Customs?

Passengers are transported to U.S. Customs and Border Protection facilities within 10 to 15 minutes of deplaning their aircraft.  Processing times can vary, and customers should expect longer waits during peak travel periods.  Most travelers complete the process in less than an hour.

Where is U.S. Customs located?

U.S. Customs and Border Protection is located in the Terminal Building, Arrivals Level - Baggage Claim, near Baggage Claim #14. A Information Desk, staffed by Travelers Aid, is located near the exit of the International Arrivals Hall. Flight arrival times and other information is available there.

I am making a connection from my international flight.

Connections from international flights vary by airline. Dulles Airport provides two separate facilities for processing passengers arriving from international destinations, and  connecting to domestic flights. Read more information specific to the nature of your connection.

Pets

Where do I pick up my pet?

Be sure to check with your airline where you can pick up your pet.  Most pets, checked as baggage, will be hand-delivered to you in the Terminal, on the Arrivals Level - Baggage Claim area.  Pets traveling as cargo are claimed at the traveler's Airline Cargo Facility.  If this is the case, please contact your airline directly for assistance.

Are pets allowed in the airport?

Generally, pets such as dogs are permitted in the airport on a leash. If you plan to travel with pets, we recommend customers contact their airline for information on pet policies. Additionally,  the Transportation Security Administration (TSA) and the U.S. Department of Agriculture have regulations about pet travel which you may review before your trip.

Do you have pet relief areas in the airport?

Dulles International provides designated pet relief areas throughout the Airport, with two areas located beyond security for customers traveling with service animals or pets.  Pet Relief Areas are clearly marked, and contain waste bags and receptacles for your convenience.

Wheelchair Information

I need to request a wheelchair.

Customers can arrange for wheelchairs by contacting their airline directly.  Please notify your airline in advance of your visit so that they may better serve your needs. Read more about our disability services, including airline contacts for wheelchair requests.

TSA/Security Checkpoint

What items are prohibited coming through the checkpoint?

Customers should visit the TSA general information page for a searchable list of specific items prohibited through security checkpoints.

What time does the security checkpoint open?

Hours of operation vary depending on the checkpoint locations, listed below:

  • East Security Checkpoint - 4:00 a.m. - 10:00 p.m.
  • West Security Checkpoint - 3:45 a.m. - 10:00 p.m.
  • TSA Pre✓™ - 4:30 a.m. - 9:00 p.m.
  • During overnight periods, when the East and West Security Checkpoints are closed, customers should use screening lanes next to TSA Pre✓™, located on the Departures Level - Ticketing/Check-In, mid-way between the East and West Security Checkpoint entrances.

What travel documents can I use to get through security?

Proper photo identification is required to enter the Transportation Security Administration (TSA) checkpoints.  Please refer to the complete list of accepted travel documents for more information. 

Can I bring liquids through the security checkpoints?

Passengers are allowed to bring a quart-sized, clear bag of liquids, aerosols, gels, creams, and pastes. These items are limited to travel-sized containers that are 3.4 ounces or smaller, per item.

More information from TSA

What is TSA Precheck?

Transportation Security Administration (TSA) Precheck is an expedited screening program providing those who register in advance with designated lanes for streamlined security processing.

More information about TSA Pre-Check

To whom should I report items missing from my baggage?

Please contact your airline directly regarding any missing items. Claims for missing items may also be filed with the TSA which is responsible for the screening of passengers and baggage at all U.S. airports.

What is CLEAR?

CLEAR is a registered traveler program that allows members to bypass the traditional document check at the security checkpoint. Customers visit a CLEAR kiosk located in a dedicated lane at the TSA Precheck Security Checkpoint. At the kiosk, customers scan their boarding pass and provide a biometric scan of their finger or eye to instantly verify their identity. After verification, a CLEAR representative will escort the customer into the screening area. Visit https://clearme.com/ for enrollment information.

Where are the CLEAR member kiosks?

CLEAR enrollment kiosks are located in the Terminal Building, Departures Level - Ticketing/Check-In, near the East and West Security Checkpoints. The kiosks are open during the same operating hours as the Checkpoints (5:00 am-8:00 pm). Look for the CLEAR logo or a CLEAR representative. 

Is there a benefit to having both CLEAR and TSA PreCheck memberships?

CLEAR customers who are also enrolled in TSA PreCheck have the added benefit of directly entering the PreCheck screening lane after their CLEAR identity verification. TSA PreCheck offers expedited screening, for additional time savings.

How do I enroll in CLEAR?

CLEAR enrollment kiosks are located in the Terminal Building, Departures Level - Ticketing/Check-In, near the East and West Security Checkpoints. The kiosks are open during the same operating hours as the Checkpoints (5:00 am-8:00 pm). The sign-up process takes just a few minutes. Once enrolled, CLEAR can be used immediately. Travelers may also enroll online at https://clearme.com/. Membership fees apply.

How do I enroll in TSA PreCheck?

Travelers may apply for TSA PreCheck at Dulles International Airport. The office is located in the Terminal Building, Departures Level - Ticketing/Check-In. TSA PreCheck is located between the East and West Security Checkpoint Entrances and is open daily.  Walk-ins are accepted, however, appointments are given priority.  Customers may also begin the application process online at https://universalenroll.dhs.gov/programs/precheck