Recognizing Customer Service Excellence

gem logoCustomer Service is our number one priority at Washington Dulles International Airport.  To ensure our employees are providing the best experience possible, we have a customer service employee recognition program called "GEM" or "Going the Extra Mile."  We need your help in recognizing those employees who "Go the Extra Mile" to make your travel experience great. If you would like to share your wonderful experience because of one of the employees at Dulles International, please nominate him or her for recognition through our GEM program.

 

 

GEM Recognition Program Guidelines: 

  • All badged employees are eligible (Airline, TSA, Airports Authority, etc.)
  • GEM nominees must have “Gone the Extra Mile” for a customer service reason.
  • All nominations should be complete and legible with full detailed information warranting the nomination.
  • Incomplete nominations may not be considered.
     

#DullesGems 

Cameron Halmat GEM
Cameron Halmat Helps Guide Elderly Mother From Gate to Front Door
The family of one elderly passenger tells a story of how one #DullesGEM guided their mother from the gate to the front door, helping to relieve stress on the family.

IAD Gem

Ibrahim Helps Passengers Find Their Way

Khalid Ibrahim, made sure two sets of passengers find their way to their desired locations.