Disability Services

Dulles International is committed to providing service for our patrons with disabilities

The Metropolitan Washington Airports Authority is fully committed to providing universal access to all public facilities and services at Washington Dulles International Airport for all of its patrons.

Elevators

The elevators are equipped with raised Braille buttons and are accessible to individuals who use wheelchairs. At some elevators, an electronic voice announces arrival at each floor.

AeroTrain C Station Elevators

The AeroTrain C Station elevators are located on the center platform.  Please wait for the doors to open on the center platform from the Aerotrain so that you can access the elevator there. Please note there is a time delay for the center platform doors to open.

Ground Transportation

  • Airport shuttle buses are equipped with wheelchair lifts/ramps and audible announcements.
  • Rental Car shuttles are all equipped with wheelchair ramps/lifts.
  • Washington Flyer Taxi has several vehicles within the fleet equipped to accommodate wheelchairs. Patrons who need an accessible vehicle are encouraged to reserve an accessible vehicle in advance by contacting Washington Flyer Taxi at 703-572-TAXI (8294).
  • Washington Flyer Silver Line Express buses are all wheelchair-accessible.

Pet Relief Areas

Dulles International Airport has designated Pet Relief Areas for service animals that accompany passengers. 

Public Parking

Dulles International Airport's parking facilities are accessible for persons with special needs. Specially designated parking spaces are available for the disabled in vehicles displaying a government-issued plate or placard for use by the disabled. In the Terminal Hourly and Terminal Daily lots, these spaces are located on the closest possible path to the Terminal or to ground shuttle transportation. In the Economy lots, spaces are located adjacent to shuttle bus shelters.

Public Restrooms

Restrooms are fully accessible with toilet stalls for individuals with disabilities. Most toilet stalls have infrared flush devices. All sinks in each restroom are placed at an accessible height, and infrared devices are used to activate the water at most locations. Baby changing stations have been placed at an accessible height in both men's and women's rest rooms at mast locations A unisex companion care restroom is provided adjacent to the public restrooms at many locations.

Public Telephones

In the Terminal and all Concourses, wheelchair accessible Telecommunication Device for the Deaf (TDD) telephones can be found at various locations throughout each building. All TDD telephones have clear, accessible pathways for wheelchair patrons.

Security Screening

All security checkpoints are accessible. The Transportation Security Administration (TSA), which conducts passenger screening at the checkpoints, has a program to assist travelers with disabilities and medical conditions.

Wheelchair Service

You may arrange for a wheelchairs in any Concourse or in the Terminal through your airline or with any Skycap at the Airport. Please notify your airline in advance of your visit so that they can better serve your needs.

 

Americans with Disabilities Act/Section 504 of the Rehabilitation Act Complaint Procedure

Under the Americans with Disabilities Act (ADA), a public entity is required to inform the public of the protections against discrimination afforded to them, including information about how Title II requirements apply to its particular programs, services, activities and benefits (28 CFR §35.106). Section 504 of the Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in any program, service or activity that receives Federal funds.   Information about MWAA’s complaint procedure regarding disability discrimination against patrons can be found at this link.