Q&A
Question
What address do I put in to my Navigation System?
Answer

Getting to Dulles International is easy!  Simply enter the following address:

1 Saarinen Circle
Dulles, VA 20166

More information about travel to Dulles.

Question
How soon before my flight should I arrive at the airport?
Answer

If you are departing on a domestic flight, we recommend travelers arrive 2 hours prior to departure. For international destinations, we recommend arriving 3 hours prior to departure. 

Question
What time does the airport open?
Answer

Washington Dulles International Airport is open 24/hours a day, 7 days a week, every day of the year. 

FAQ Section
Q&A
Question
Where are the Rental Car Facilities?
Answer

All rental car companies are located on the airport property. Free shuttle buses transport travelers between the rental car lot and the Terminal Building.

From the Terminal, Baggage Claim Level, at Arrival Doors 2, 4, or 6, exit DOWN the ramp toward the Ground Transportation Curb. Rental car shuttle buses are operated by each individual car rental company and are located at 2C and 2F.

More rental car information 

Question
What Metrorail train takes me to/from Dulles International?
Answer

Dulles International offers direct service from the Terminal to to the Reston-Wiehle Metrorail Station, on the Metrorail's Silver Line, via the Silver Line Express Bus.  The Silver Line Express Bus departs from Arrivals Door 4, Baggage Claim Level in the Terminal. Proceed UP the ramp where tickets are available for purchase at the counter. 

Question
Where Can I Pick Up A Taxi?
Answer

Washington Flyer Taxicabs serve Dulles International exclusively, with 24-hour service to and from the Airport. From the Terminal, Arrivals Level - Baggage Claim, customers should proceed DOWN the ramp at Doors 2 or 6. Signage inside the Terminal directs travelers to the taxi queues. 

Question
Where can I get an Uber or Lyft Pick-up?
Answer

Authorized Uber and Lyft drivers may pick up their customers at Dulles International. Travelers should contact their service from their smartphone and coordinate directly with their driver for pickup location.

Question
Where can I get a Shared Ride Van?
Answer

Shared Van services are available for hire at Washington Dulles International Airport. The van operator provides transportation to the Washington D.C. Metro Area, Virginia and Maryland. Shared Vans can be found on the lower level, outside the Terminal, DOWN the ramp at Door 2 or Door 6, on the second curb at 2B and 2G.

FAQ Section
Q&A
Question
Are there Airport parking spaces available?
Answer

Depending on the duration of your travel, and other preferences, there are many parking options available at Dulles International . We offer a Valet Lot, Garages 1 and 2, Terminal Hourly, Terminal Daily, and Economy Lots. Navigate our parking services here.

Question
What if I lost my parking ticket?
Answer

No ticket? No Problem! Simply email us at iadparking@mwaa.com and we will be glad to assist you!

FAQ Section
Q&A
Question
What Shopping and Dining Options are Offered?
Answer

Dulles International offers a wide array of shopping and dining options. Dive into our Interactive Directory outlining all of our available options. 

Q&A
Question
I need information on how to get to my connecting gate
Answer

Step-by-step directions for connecting travelers may be found using our Virtual Navigation System.  Should you require any assistance in getting to your gate, Travelers Aid Volunteers staff information desks throughout the airport. Please visit any of the numerous Travelers Aid kiosks for information regarding flight statuses, gate locations, or other service information. 

Question
Will I have enough time to make my connecting flight?
Answer

We recommend customers contact their airline regarding connectioning times between flights. Please refer to our full list of airlines and their contacts for connection information.

Q&A
Question
Do you have free Wi-Fi?
Answer

Dulles International proudly offers free Wi-Fi service.  Read more about our wireless internet services.

For technical questions, please contact techWORKS@mwaa.com

FAQ Section
Q&A
Question
I have a long layover at Dulles. What’s there to do?
Answer

Be sure to take full advantage of all of our shopping and dining options. We also offer a number of other amenities including Nursing Rooms, Interfaith Chapels, Wellness Spas, Charging Stations, and Pet Relief Areas. Check out our full list of services and amenities! 

Question
Is there a place where I can store my luggage?
Answer

Due to Transportation Security Administration (TSA) security regulations, Dulles International currently does not provide a designated storage area for luggage. Please contact your airline to see if they will accept your checked baggage earlier than normal. 

Question
Do you have a Nursing Room?
Question
Can I meet or escort someone to or from a gate?
Answer

Due to Transportation Security Administration (TSA) security regulations, escorting someone to or from a gate is prohibited. However, gate passes may be issued at the discretion of each individual airline. Customers should contact their airline regarding information for the issuance of gate passes. 

Question
Is there a Kids Play Area at Dulles?
Answer

Dulles is pleased to offer a play area for kids near Gate B70.  The "FunWay" is a great place for kids to unwind before, or after, a flight.  Complete with airport-themed play elements to climb on and to slide down, the FunWay offers an interactive system with over 100 games to play. In addition, there are aviation factoids, and charging stations for parents to rest and relax.  Look for Tommy Tower!  Stay tuned for more play area updates by visiting our Services & Amenities webpages.

Q&A
Question
How long does it take to clear U.S. Customs?
Answer

Passengers are transported to U.S. Customs and Border Protection facilities within 10 to 15 minutes of deplaning their aircraft.  Processing times can vary, and customers should expect longer waits during peak travel periods.  Most travelers complete the process in less than an hour.

Question
Where is U.S. Customs located?
Answer

U.S. Customs and Border Protection is located in the Terminal Building, Arrivals Level - Baggage Claim, near Baggage Claim 14. A Information Desk, staffed by Travelers Aid, is located near the exit of the International Arrivals Hall. Flight arrival times and other information is available there.

Question
I am making a connection from my international flight.
Answer

Connections from international flights vary by airline. Dulles Airport provides two separate facilities for processing passengers arriving from international destinations, and  connecting to domestic flights. Read more information specific to the nature of your connection.

FAQ Section
Q&A
Question
Where do I pick up my pet?
Answer

Be sure to check with your airline where you can pick up your pet.  Most pets, checked as baggage, will be hand-delivered to you in the Terminal, on the Arrivals Level - Baggage Claim area.  Pets traveling as cargo are claimed at the traveler's Airline Cargo Facility.  If this is the case, please contact your airline directly for assistance.

Question
Are pets allowed in the airport?
Answer

Generally, pets such as dogs are permitted in the airport on a leash. If you plan to travel with pets, we recommend customers contact their airline for information on pet policies. Additionally,  the Transportation Security Administration (TSA) and the U.S. Department of Agriculture have regulations about pet travel which you may review before your trip.

Question
Do you have pet relief areas in the airport?
Answer

Dulles International provides designated pet relief areas throughout the Airport, with two areas located beyond security for customers traveling with service animals or pets.  Pet Relief Areas are clearly marked, and contain waste bags and receptacles for your convenience.

Q&A
Question
I need to request a wheelchair.
Answer

Customers can arrange for wheelchairs by contacting their airline directly.  Please notify your airline in advance of your visit so that they may better serve your needs. Read more about our disability services, including airline contacts for wheelchair requests.

Q&A
Question
What items are prohibited coming through the checkpoint?
Answer

Customers should visit the TSA general information page for a searchable list of specific items prohibited through security checkpoints.

Question
What time does the security checkpoint open?
Answer

Hours of operation vary depending on the checkpoint locations, listed below:

  • East Security Checkpoint - 4:00 a.m. - 10:00 p.m.
  • West Security Checkpoint - 3:45 a.m. - 10:00 p.m.
  • TSA Pre✓™ - 4:30 a.m. - 9:00 p.m.
  • During overnight periods, when the East and West Security Checkpoints are closed, customers should use screening lanes next to TSA Pre✓™, located on the Departures Level - Ticketing/Check-In, mid-way between the East and West Security Checkpoint entrances.
Question
What travel documents can I use to get through security?
Answer

Proper photo identification is required to enter the Transportation Security Administration (TSA) checkpoints.  Please refer to the complete list of accepted travel documents for more information. 

Question
Can I bring liquids through the security checkpoints?
Answer

Passengers are allowed to bring a quart-sized, clear bag of liquids, aerosols, gels, creams, and pastes. These items are limited to travel-sized containers that are 3.4 ounces or smaller, per item.

More information from TSA

Question
What is TSA Precheck?
Answer

Transportation Security Administration (TSA) Precheck is an expedited screening program providing those who register in advance with designated lanes for streamlined security processing.

More information about TSA Pre-Check

Question
To whom should I report items missing from my baggage?
Answer

Please contact your airline directly regarding any missing items. Claims for missing items may also be filed with the TSA which is responsible for the screening of passengers and baggage at all U.S. airports.

Question
What is CLEAR?
Answer

CLEAR is a registered traveler program that allows members to bypass the traditional document check at the security checkpoint. Customers visit a CLEAR kiosk located in a dedicated lane at the TSA Precheck Security Checkpoint. At the kiosk, customers scan their boarding pass and provide a biometric scan of their finger or eye to instantly verify their identity. After verification, a CLEAR representative will escort the customer into the screening area. Visit https://clearme.com/ for enrollment information.

Question
Where are the CLEAR member kiosks?
Answer

CLEAR enrollment kiosks are located in the Terminal Building, Departures Level - Ticketing/Check-In, near the East and West Security Checkpoints. The kiosks are open during the same operating hours as the Checkpoints (5:00 am-8:00 pm). Look for the CLEAR logo or a CLEAR representative. 

Question
Is there a benefit to having both CLEAR and TSA PreCheck memberships?
Answer

CLEAR customers who are also enrolled in TSA PreCheck have the added benefit of directly entering the PreCheck screening lane after their CLEAR identity verification. TSA PreCheck offers expedited screening, for additional time savings.

Question
How do I enroll in CLEAR?
Answer

CLEAR enrollment kiosks are located in the Terminal Building, Departures Level - Ticketing/Check-In, near the East and West Security Checkpoints. The kiosks are open during the same operating hours as the Checkpoints (5:00 am-8:00 pm). The sign-up process takes just a few minutes. Once enrolled, CLEAR can be used immediately. Travelers may also enroll online at https://clearme.com/. Membership fees apply.

Question
How do I enroll in TSA PreCheck?
Answer

Travelers may apply for TSA PreCheck at Dulles International Airport. The office is located in the Terminal Building, Departures Level - Ticketing/Check-In. TSA PreCheck is located between the East and West Security Checkpoint Entrances and is open daily.  Walk-ins are accepted, however, appointments are given priority.  Customers may also begin the application process online at https://universalenroll.dhs.gov/programs/precheck