Silver Line FAQs

Jun 11, 2025 - 03:21 PM EDT
How do I get to the Terminal from Metro? Follow the signs down to the indoor pedestrian walkway.   Can I check-in my bag at the metro platform? Not at this time.   How long is the walk? Approximately 600 feet.  About a 5 minute walk.  
Read More
shop

Recognizing Customer Service Excellence

Oct 20, 2022 - 02:51 PM EDT
Customer Service is our number one priority at Washington Dulles International Airport.  To ensure our employees are providing the best experience possible, we have a customer service employee recognition program called "GEM" or "Going the Extra Mile."  We need your help in recognizing those employees who "
Read More
dulles_gem_web_banner.png

Ibrahim Helps Passengers Find Their Way

Aug 16, 2021 - 02:20 PM EDT
Khalid Ibrahim Helps Passengers Find Their Way
Read More
dulles_gem_web_banner.png

Cameron Halmat Helps Guide Elderly Mother From Gate to Front Door

Apr 17, 2017 - 05:38 PM EDT
Going the Extra Mile
Read More

Washington Dulles International - Frequently Asked Questions

Jun 5, 2023 - 01:36 PM EDT
Read More

Employees of the Month

Jul 26, 2015 - 08:41 PM EDT
(Landing page for Dulles GEM employees of the month)
Read More
lost

IAD Lost and Found

Oct 23, 2025 - 09:52 PM EDT
Report Lost Item If you lost an item onboard your airplane, please contact your airline. If you lost an item in the terminal, call Lost & Found at 703-572-8479, Mon-Fri 8 a.m. to 4 p.m. (Closed Weekends). Located behind Baggage Claim #2.
Read More
infodesk

Information Desks

Nov 19, 2025 - 11:30 AM EST
If you need assistance while coming through the airport, we welcome you to seek out one of our convenient information counters staffed by Travelers Aid volunteers. You’ll find them at the following locations: Terminal
Read More
ambass

Airport Ambassadors

Aug 28, 2021 - 01:28 AM EDT
Need help with information and directions? Visit an information desk or look for our Airport Ambassadors in our international arrivals facilities. These helpful assistants can be recognized by their distinctive yellow or blue shirts with the Airports Authority logo. If you are interested in becoming an Airport Ambassador, please check our careers webpage and search for open positions.
Read More
istock_customer_serv_web.jpg

Customer Service Matters

Feb 14, 2017 - 11:33 AM EST
Customers Service is our Number One priority. From roadway to runway, we focus on delivering the best customer service experience. We’re dependent upon you to provide feedback when using our airports. Service excellence involves a continuous improvement strategy.
Read More