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Recognizing Customer Service Excellence

Apr 28, 2020 - 06:36PM EDT
Customer Service is our number one priority at Washington Dulles International Airport.  To ensure our employees are providing the best experience possible, we have a customer service employee recognition program called "GEM" or "Going the Extra Mile."  We need your help in recognizing those employees who "Go the Extra Mile"
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Ibrahim Helps Passengers Find Their Way

Nov 7, 2017 - 02:20PM EST
Khalid Ibrahim Helps Passengers Find Their Way
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Cameron Halmat Helps Guide Elderly Mother From Gate to Front Door

Apr 17, 2017 - 05:36PM EDT
Going the Extra Mile
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Washington Dulles International - Frequently Asked Questions

Mar 14, 2016 - 11:52AM EDT
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Employees of the Month

Jul 2, 2015 - 10:47AM EDT
(Landing page for Dulles GEM employees of the month)
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Information Desks

May 29, 2015 - 11:59AM EDT
If you need assistance while coming through the airport, we welcome you to seek out one of our convenient information counters staffed by Travelers Aid volunteers. You’ll find them at the following locations: Terminal
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Airport Ambassadors

May 28, 2015 - 10:55AM EDT
Need help with information and directions? Visit an information desk or look for our Airport Ambassadors in our international arrivals facilities. These helpful assistants can be recognized by their distinctive yellow or blue shirts with the Airports Authority logo. If you are interested in becoming an Airport Ambassador, please check our careers webpage and search for open positions.
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Customer Service Matters

May 18, 2015 - 11:58AM EDT
Customers Service is our Number One priority. From roadway to runway, we focus on delivering the best customer service experience. We’re dependent upon you to provide feedback when using our airports. Service excellence involves a continuous improvement strategy.
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