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Face Coverings

Aug 13, 2021 - 15:45 EDT
In accordance with Virginia Gov. Ralph Northam’s mandate that protective face coverings be worn in public spaces, face coverings will be required for everyone at Dulles International Airport beginning Friday, May 29, 2020. All airport employees, contractors and tenants have been required to wear face coverings while on duty in public areas since May 18.  
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Xpres Check

Mar 9, 2021 - 13:19 EST
What airport passengers need to know about Xpres Check at the airport.
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Recognizing Customer Service Excellence

Apr 28, 2020 - 18:36 EDT
Customer Service is our number one priority at Washington Dulles International Airport.  To ensure our employees are providing the best experience possible, we have a customer service employee recognition program called "GEM" or "Going the Extra Mile."  We need your help in recognizing those employees who "Go the Extra Mile"
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Ibrahim Helps Passengers Find Their Way

Nov 7, 2017 - 14:20 EST
Khalid Ibrahim Helps Passengers Find Their Way
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Cameron Halmat Helps Guide Elderly Mother From Gate to Front Door

Apr 17, 2017 - 17:36 EDT
Going the Extra Mile
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Washington Dulles International - Frequently Asked Questions

Mar 14, 2016 - 11:52 EDT
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Employees of the Month

Jul 2, 2015 - 10:47 EDT
(Landing page for Dulles GEM employees of the month)
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Information Desks

May 29, 2015 - 11:59 EDT
If you need assistance while coming through the airport, we welcome you to seek out one of our convenient information counters staffed by Travelers Aid volunteers. You’ll find them at the following locations: Terminal
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Airport Ambassadors

May 28, 2015 - 10:55 EDT
Need help with information and directions? Visit an information desk or look for our Airport Ambassadors in our international arrivals facilities. These helpful assistants can be recognized by their distinctive yellow or blue shirts with the Airports Authority logo. If you are interested in becoming an Airport Ambassador, please check our careers webpage and search for open positions.
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Customer Service Matters

May 18, 2015 - 11:58 EDT
Customers Service is our Number One priority. From roadway to runway, we focus on delivering the best customer service experience. We’re dependent upon you to provide feedback when using our airports. Service excellence involves a continuous improvement strategy.
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