Customer Service is our number one priority at Washington Dulles International Airport.  To ensure our employees are providing the best experience possible, we have a customer service employee recognition program called "GEM" or "Going the Extra Mile."  We need your help in recognizing those employees who "Go the Extra Mile"

Khalid Ibrahim Helps Passengers Find Their Way

Going the Extra Mile

If you need assistance while coming through the airport, we welcome you to seek out one of our convenient information counters staffed by Travelers Aid volunteers. You’ll find them at the following locations: Terminal

Need help with information and directions? Visit an information desk or look for our Airport Ambassadors in our international arrivals facilities. These helpful assistants can be recognized by their distinctive yellow or blue shirts with the Airports Authority logo. If you are interested in becoming an Airport Ambassador, please check our careers webpage and search for open positions.