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Dulles International Airport Traveler Update on Coronavirus

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Dulles International Airport Traveler Update on Coronavirus

Airports Authority Awards Contract for New Passenger Lounge at Dulles International

Published: March 02, 2020

First-ever Capital One-branded passenger lounge set to open in 2021

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The Metropolitan Washington Airports Authority has awarded TAV America Operation Services a 10-year passenger-lounge concession contract at Washington Dulles International Airport. 

“With this currently underutilized space, our concessions team led by Deven Judd, director of, customer and concessions development, and business specialist Stacey Armstead, saw an opportunity to add even more value for passengers traveling through Dulles International,” said Jerome L. Davis, executive vice president and chief revenue officer for the Airports Authority. “We look forward to working with both TAV Operations Services and Capital One in offering this exciting new passenger-focused amenity at the National Capital Region’s leading international airport.” 

TAV America is partnering with Capital One Financial Corp., a financial services company based in McLean, Virginia, to renovate approximately 9,100 square feet of space at the base of Dulles International’s original FAA control tower, to open what will become the world’s first Capital One-branded airport passenger lounge.

“We are thrilled with the opportunity we have been provided by the Airports Authority to build and operate a world-class lounge at Dulles, and we could not be more excited than to do it with our partner, Capital One,” said Guclu Batkin, CEO of TAV Operations Services. “Together, we will bring an unmatched travel services experience to Washington, D.C., fliers. With the addition of the Dulles lounge project, and lounges we’ve recently opened at New York and Florida airports, this is just the beginning of our growth in the Washington Metropolitan area and in select markets throughout the United States.”

The Dulles lounge, which will be located within the main terminal just beyond security, will feature a green building design and offer unique and wide-ranging amenities that make it possible for travelers to recharge while they’re traveling through the airport. 

"We are focused on providing travelers benefits and experiences in a differentiated way," said Lauren Liss, vice president of US Card.  "Our first lounge - just miles from the Capital One headquarters - will give visitors a chance to relax and recharge while in transit at Dulles International in a space that is unique to Capital One."

TAV Operation Services, Inc., the parent company of TAV America Operation Services, currently manages more than 80 passenger lounges in 41 airports across the globe, serving 8 million passengers annually at locations in Europe, the Middle East, Africa and the Americas, including the Turkish Airlines-Star Alliance Lounge at Dulles International. 

“At the Metropolitan Washington Airports Authority, we take a passenger-first approach and strive to provide the best possible travel experience for our customers,” said Chryssa Westerlund, vice president for marketing and consumer strategy. “The addition of a non-airline affiliated lounge at Dulles International is the latest example of how we’re focused on improving the passenger experience.”